Thurston Case Study

Case Study: Thurston, Inc.

The Client

“I didn’t realize how easy it could be. Night and day difference,” raved Amanda with Thurston, Inc., a leading hybrid seed brokerage, while speaking of the difference in their freight shipping from one year to the next. And she gives full credit for the change to Ingrid. 

You see, Ingrid is one of our logistics experts, and after she and Amanda met, Ingrid promised Amanda she would never have to worry about what was happening with her freight again. Ingrid has been making good on that promise ever since. 

Opportunity for Improvement

Before Agforce and Ingrid, Amanda was working with multiple sources to move her truckload and LTL freight. The general nature of Thurston’s business means there is sensitivity around blind shipping. So, they need good communication and affirmation for peace of mind. They need to know the shipper and consignee will stay unknown to each other. Their previous resources didn’t give them much reassurance around shipments being picked up, let alone confidence the paperwork would be handled correctly. 

Amanda wears a lot of different hats at Thurston. There is simply not enough time in the day for her to get everything done if she’s constantly checking on the state of their freight. Plus, she knew that if she didn’t receive communication from the 3PLs and carriers she tendered freight to, her customers weren’t receiving any updates either. They couldn’t allow their freight shipping to leave a sour taste in their client’s mouths. 

Solution Design

Ingrid’s goal: Give Amanda the confidence to know her freight is handled. Ingrid and the team laid out a communication plan that prioritized immediate response when Amanda submits a load for pickup, and they reach out with updates so she can know things are on track. Ingrid wanted to ensure Amanda could work on the other things that keep Thurston running, and doesn’t have to worry about follow up with her freight. 

Today’s Processes 

Amanda shared, “It’s been a big weight off my shoulders. Agforce just makes freight easier.” She went on to tell us the amount of time she has to spend dealing with freight has been cut down due to the good service and communication from Ingrid. During their heavy truckload season, they used to wait up to two and a half weeks between loads while their 3PL sourced equipment. Ingrid put processes in place and found carriers that appreciated the regularity of Thurston’s freight with multiple loads in the same lane to secure the best service. Thurston made it through their busy shipping season in record time! 

Amanda knows she’s not alone in her appreciation of Ingrid. Their customers even remark on how great Ingrid is to work with and appreciate the quality drivers she sends to their facilities. 

If your freight shipping could use someone like Ingrid, let’s talk. Wouldn’t you like some time back to focus on the other stuff? Together, we can move your business forward. Give us a call at 877.367.2324 or email us at inquiry@agforcets.com.