Posts

Considering Contract Intermodal Transportation through 2020

Back in January, Brett Eckinger, Director of Sales at Agforce, predicted that intermodal transport would be a good option for many of our clients’ shipping needs in 2020. “We’ll see intermodal getting healthier,” he said. “I think we’ll be able to utilize it a bit more in order to deliver customers’ goods more efficiently.”

And then COVID-19 hit, first internationally and then in the U.S. It disrupted supply chains and wreaked havoc on shipping rates, timelines and efficiency. Though we seem to be past the sudden disruptive shock of the pandemic, it will continue to send waves of uncertainty through the rest of 2020, especially in the logistics market.

Amid this uncertainty, IHS Markit published its quarterly analysis of US intermodal rates, trends and futures, titled US Intermodal Savings Index: An Analysis of the Domestic Intermodal and Truckload Markets.

It, too, acknowledges the market volatility caused by COVID-19, but pointed toward one conclusion in particular: intermodal is a great option right now if you’re looking for consistent pricing on consistent business.

Not only do you get the ”flexibility of over-the-road trucking with the affordability of long-haul rail shipping, all without an investment in tracks,” as Loup Logistics puts it, but you also get the promise of more consistency than we predict in trucking for the rest of the year.

Here’s what the report says happened in Q1: “Once COVID-19 arrived in the US, JOC’s Spot ISI dramatically reversed course. The April reading was 102.9, the weakest month since February 2019 and a stark reversal from 116.5 in March 2020.”

That means that in March, spot intermodal rates were 16.5% cheaper than spot trucking rates, but by April they were just 2.9% cheaper.

Contract intermodal, however, which we are recommending to clients whenever possible, “slipped only one point sequentially to 118.2 in April.” While this is still less of a savings than the historic average (18.2% savings compared to an average 24.5%), it’s still significant compared to truckload.

Contract truckload rates did drop while intermodal rose, but the savings are still notable. While trucking rates went from $1.91 per mile to $1.76 per mile, contract rates rose just one cent, from $1.45 to $1.46.

“Contract markets are typically less volatile during sudden disruptions such as COVID-19,” the report says.

And while it might be tempting to “save money” by choosing spot rates in the short term, for fear of what the future will bring, holding steady and choosing consistency is a better move.

Jim Filter, senior vice president of intermodal for Schneider National agrees, urging shippers to resist turning into transactional customers. “You have three intermodal carriers that represent 70 percent of the market, and [shippers] don’t want to burn a relationship. It’s going to be more harmful long term than any short-term gain,” he said.

Of course, what’s right for you is nuanced, and Agforce understands that. Give us a call at 877.367.2324 or email inquiry@agforcets.com and we’ll put together a personalized recommendation based on your needs and our expertise.

Kudos to our Carrier Partners

How trustworthy would a logistics provider be if it couldn’t trust its carrier partners? Not very. When you see how closely Agforce partners with clients, you can trust, too, that we partner just as closely with our carriers.

“Historically, the relationship between brokers and carriers has been rocky,” says Mike Tuley, Director of Logistics and Execution. “Brokers that focus exclusively on the customer side without building partnerships with core carriers lack the infrastructure and network of carriers that make the business run successfully. Striking the balance of what’s available vs. what capacity you have access to with carrier preference of freight profiles and lanes is what creates balance and growth.”

Agforce strives to match the right carrier with the right load, every time. We want to understand carrier networks and needs, so we can make business easier for everyone. Strong relationships between logistics providers and their carrier partners result in overwhelming benefits for the carriers, the 3PLs and the end customers, including:

  • Controlled costs in volatile markets
  • Higher levels of customer service
  • Better problem-solving for logistical challenges
  • Greater efficiencies
  • Stronger communication and more transparency end-to-end
  • More enjoyable working environments for everyone

Justin Hathaway, Carrier Sales Manager, asserts that the “importance of good carrier partners cannot be overstated. They are a vital part of what we do at Agforce. Without them we cannot fulfill our obligations to our customers and we cannot meet the goals set forth for our business.”

This means we stay true to our carrier partners and the relationships we’ve built, even when it means taking on a bit more overhead on our end. It’s the only way we can ensure the service we provide to our clients is impeccable over the years, even as conditions change.

“Savvy carriers understand that just like any industry, there is market volatility, says Brian Phipps, Director of Carrier Sales. “Relationships are one of the ways to counteract some of that volatility. Agforce doesn’t just chase the money when freight is slow. We concentrate on funneling freight to carrier partners that have demonstrated a relationship with the company.”

“The ultimate goal is to ensure capacity remains with Agforce throughout if/when the truck market eventually tightens up again,” he continues. “There are numerous benefits to utilizing all true carrier partners to everyone with this approach. Better proactive communication, mitigate monetary market fluctuations, improved customer service, more on-time deliveries, and more. Carrier partnerships are invaluable.”

“Exclusively buying capacity on the spot market exposes a 3PL and their customer partners to a much higher financial risk,” Tuley says. “Seasonality, weather, and market disruptors like the Coronavirus can produce equally favorable or unfavorable conditions with short notice. Carrier relationships are excellent stabilizers when market conditions change.”

And carrier partnerships don’t just matter over the long-term. Day to day, working with carriers we trust and respect helps business run more smoothly.

“Carrier partners, when on our load, are the face of Agforce, says Jason Beinke. “They’re an extension of our business, the people who represent us across the nation.”

When it comes down to it, our carrier partnerships are truly what keeps Agforce running. Without them, we wouldn’t be able to service our customers – and our company wouldn’t exist. We trust our carriers with our business … and our customers can, too.

If you’re looking to work with a logistics provider that respects and prioritizes its carrier network, call Agforce at 877.367.2324 or email us at inquiry@agforcets.com.

If you’re a carrier who wants to be treated with the respect you deserve, email carriersales@agforcets.com.

COVID-19 Effects on LTL Transportation

The effects of COVID-19 have been felt across the board in transportation and the changes it brings to customers and shippers is having a widespread impact. There have been some recent and significant changes within the domestic LTL sector, a few we cover below.

Suspending reimbursement payments for failed guaranteed or time critical shipments

Several LTL carriers have suspended reimbursement if a shipment fails to deliver by the due date on guaranteed, time critical or priority type shipments. These carriers will still make every attempt to deliver by the guaranteed date and they will still get priority over non-guaranteed and non-essential goods type shipments. During this time, please be aware this is a carrier by carrier basis, some still honor guaranteed reimbursement failures. This should return to normal after we emerge successful from this virus, however, there is no ETA on when this will occur. Please reach out to your Agforce contact if you have a time-sensitive shipment and would like a solution for how we can get this delivered on the due date.

No-touch proof of delivery receipts

Many LTL carriers have implemented a “no-touch” proof of delivery (POD) or deliver receipt (DR) due to COVID-19. If a driver or receiver is uncomfortable with touching someone’s paperwork or device, LTL carriers are having their drivers sign the POD for the receiver with the receiver’s permission. They then transmit this completed delivery to their dispatchers with the time, date and name of the receiver. With these new implementations, we encourage shippers and receivers to take pictures of the shipment at pickup and delivery to help support a claim if required for damage. Ideally, we would like the receiver to notate with the driver “damage” upon delivery but know that is not always the case as some receivers may not be checking for damage ASAP with the driver onsite with the pandemic.

Undeliverable freight procedures due to business being closed or limited hours due to COVID-19

Our partners are seeing a huge increase in undeliverable freight with receivers being closed or limited hours. This increase is causing multiple issues such as storage, delivery delays, backlogging their supply chains and altering the way their operations can process an increased volume. Prior to this, carriers would call the billing party if a shipment were not able to be delivered and request a disposition. Normally we were given a couple of days to provide a resolution before storage charges were applied and flexibility in working with the customer. Currently, procedures are adjusting to returning the freight back to the shipper automatically with no prior authorization, and a limited timeframe for the customer to resolve the issue or storage charges can occur. In some cases, these charges are automatically applied to the customers’ invoice resulting in large adjustments from the initial quote. Driven largely from nationally based LTL carries, we expect the regional carrier to follow suit. It is highly crucial, now more than ever, for customers to communicate closures or limited hours with carriers to prevent this from occurring.

Delays in invoicing and back office functionality

Back-office functionality has largely been an offshore product for many LTL carriers with the pandemic causing a worldwide shutdown. As they work through the process of it, we have seen a rippled effect of delays in documents and invoices. Communication is paramount, if you need anything from us please let us know, we are doing our best to stay ahead of this.

One positive COVID-19 case can shut down an entire terminal

Increased sanitation measures have been put in place at terminals. If someone tests positive, they will shut down the terminal to sanitize everything. This can cause missed pickups, deliveries, and delays in transit. There is not a great way to predict this, so wherever possible please allow flexibility. We will do our best to communicate any closures that may impact your shipments.

Conclusion

This is an unprecedented time and the need to adapt is paramount. At Agforce, we embrace change and our agility allows us to thrive in any environment. Please reach out to your Agforce partner if you would like to discuss anything around these events or if we can provide more information. We will get through this together and be stronger from it.

“The only constant is change” – Heraclitus

-Ryan Chancey, LTL Carrier Relations Manager

Ryan Chancey

Truck Drivers: Heroes on the Front Lines of the Fight Against COVID-19

Is your local grocery store out of toilet paper? You can blame your neighbors for hoarding it, not the supply chain for running low. Production facilities around America are still churning out product, and America’s truck drivers are driving full-time (and then some) to deliver the essentials from coast to coast … potentially risking their own health and certainly risking their own comfort in the process. 

There are about 3.5 million truck drivers working around the country in 2020, according to the American Trucking Association, and they haul more than two thirds of our total freight tonnage annually (that’s more than 10 billion tons) to stock your shelves and so much more. 

When things are good, most of us don’t really notice all they’re doing behind the scenes to keep our lives operating normally. But in a crisis, like the current COVID-19 pandemic, truckers have joined healthcare professionals as workers on the front line of the battle.

After one of the industry’s worst years on record, truckers are now in high demand to keep up with the rush on supplies. This unprecedented pandemic has thrown a wrench in any trucking outlook for 2020, no matter how expertly-predicted. 

Instead of the tough year we were prepared for, “the trucking industry could be key to keeping the economy afloat during the COVID-19 pandemic,” says one article

“Without truck drivers, the millions of Americans who have been urged to stay at home would be without food and other essential goods. Healthcare workers would be even lower on personal protection equipment than they already are. Cities around the countries would be without sanitary supplies that allow us the chance to stay healthy,” says Andy Tuley, Vice President of Business Development at Agforce. “They are truly some of the unsung heroes of this crisis.”

At a time when record numbers of Americans are filing for unemployment, truck drivers are experiencing increased demand on their time. In response to COVID-19, the Department of Transportation loosened restrictions on how long drivers can be on the road each day, in order to deliver their shipments more quickly. But what toll does that take on them? 

“Many truckers said they aren’t overly concerned about getting sick, although their jobs – which require touching shipments that could be contaminated, interacting with others, and going out in public at a time when many lawmakers are urging people to stay home – could put them at increased risk of contracting the virus,” according to a USA Today article

Precautions are in place to keep drivers from working while sick, and to keep them from passing sickness onto consumers. Pamela Polyak, president of Polyak Trucking told FOX6 News that her drivers are often being screened upon arrival at their destinations to check for symptoms.

Beyond direct health implications, “there are now fewer options for truckers to eat when they take a break,” says WSPA. “Restaurants have allowed for more drive-thru and delivery options, but there are still limited choices for those driving a semi-truck. Gas stations and grocery stores are convenient, but most shelves are empty.” TravelCenters of America closing their Driver Lounges, meaning fewer places for drivers to stop and rest. 

Still, the drivers keep on truckin’. 

Agforce has long recognized that truck drivers are the behind-the-scenes heroes allowing our business to thrive. As the COVID-19 crisis looms, it becomes more and more apparent that they are the heroes helping all of America to thrive, as well.

Even better tracking and tracing of your shipments, now at your fingertips.

Our people make the biggest difference in your experience. Whether you’ve been a customer for years or you’re just starting to work with us, you know that. From the second you connect with Agforce, the human element of our business is obvious. We’re there when you need us, to talk you through the logistics of getting your product where it needs to go.

But even our team of rockstars can’t be everywhere at once. That’s why we now offer freight visibility through direct and customer integrations via MacroPoint, FourKites and the Agforce Portal.

MacroPoint is a global, real-time freight visibility platform that provides accurate load location information so you can see all your in-transit freight in real time, at once, in one portal.

FourKites is a Chicago-based technology company that provides real-time tracking and supply chain visibility solutions that simplify the sharing of critical load information for the entire logistics industry.

We understand that you and your customers work to maintain leaner inventory levels, so knowing where your product is and when it will arrive is more important than ever in today’s logistics environment. MacroPoint and FourKites are two of the best platforms to ensuring you have that freight visibility.

But because both of these systems rely on the cell reception of multiple providers, they are fallible. That’s why we make sure our team is always ready to fill in any potential gaps and provide you with a fantastic customer experience, no matter what.

When our partner technology fuses seamlessly with our people, you’re able to stay on top of your shipments end-to-end, watching their progress and tracking them manually when you need to. Through the Agforce Portal, our team has the capability to connect with you via EDI or API with our customers so that all updates will flow through automatically improving efficiency so that you can better service your customers.

We offer tracking via web portal, push notifications and all the other cutting-edge tech you’ve come to expect … with a team of caring, passionate experts to back it up. Can your logistics partner say the same? If not … maybe it’s time to get in touch with Agforce. Call Agforce at 877.367.2324 or email us at inquiry@agforcets.com.

Have You Thanked A Truck Driver Today?

We have – It’s National Truck Driver Appreciation Week! The Agforce team appreciates its truck drivers more than we can express every week, but we love having the opportunity to thank them officially and publicly once a year.

This year, we’re visiting some of our local carriers bearing gifts as a thanks for everything they do. We’re also sharing some of the coolest, most mind-blowing facts about truck drivers and the truck driving industry so that all of you can share in our awe of these men and women who quite literally keep America running. 

Truck Driver

Understanding the Importance of Truck Drivers

In 2018, there were 3.5 million men and women employed as truck drivers in the United States, and 7.8 million people employed in jobs related to trucking (hey, that’s us!), not even counting the self-employed. Business Insider did the math and determined that almost six percent of all Americans with full-time jobs did something related to truck driving. And a study by National Public Radio found that “trucker driver” was the most dominant job in 29 U.S. states, including California and Texas. That means even without taking into account all the industries truck drivers support, they are crucial to our nation’s economy on their own. 

Then, consider how much the rest of our economic ecosystem relies on truck drivers: Trucks moved roughly 71.4% of the nation’s freight by weight in 2018, according to the American Trucking Association (ATA), which means without their drivers, virtually every other industry – from agriculture to healthcare to technology to food service to retail – would grind to a halt. Business owners, consumers and those in need of life-saving services would suffer almost immediately. 

As it is, a truck-driving career isn’t without suffering of its own. Drivers put in up to 70 hours behind the wheel every week, and drive almost 300 billion miles a year, combined. These grueling hours can mean weeks at a time away from home, reduced access to healthcare and nutritious foods, lack of physical activity throughout the day and a lot of solitude. It’s not a career that’s a good fit for everyone, making our appreciation for those who love it and do it well even greater. 

Because the domestic trucking industry isn’t affected by automation or offshoring, two of the biggest threats to the American workforce, the need for qualified, reliable truck drivers will only continue to grow. The ATA projects overall freight tonnage to “grow to 20.6 billion tons in 2030, up 25.6% from 2019’s projection of 16.4 billion tons. Truck drivers will continue to make a major contribution to society for decades to come, and we plan to continue thanking them for at least that long. 

Agforce is growing quickly, and we recognize none of that growth would be possible without the network of carriers who allow us to be as agile and responsive as our customers expect. Our truck drivers get us where we’re going – literally and figuratively. 

Want to thank a truck driver today? Use the hashtag #ThankADriver on LinkedIn, Facebook or Twitter. Want to partner with Agforce? Reach out! You can call us at 844.713.6723 or email us at inquiry@agforcets.com.

Case Study: Thurston, Inc.

The Client

“I didn’t realize how easy it could be. Night and day difference,” raved Amanda with Thurston, Inc., a leading hybrid seed brokerage, while speaking of the difference in their freight shipping from one year to the next. And she gives full credit for the change to Ingrid. 

You see, Ingrid is one of our logistics experts, and after she and Amanda met, Ingrid promised Amanda she would never have to worry about what was happening with her freight again. Ingrid has been making good on that promise ever since. 

Opportunity for Improvement

Before Agforce and Ingrid, Amanda was working with multiple sources to move her truckload and LTL freight. The general nature of Thurston’s business means there is sensitivity around blind shipping. So, they need good communication and affirmation for peace of mind. They need to know the shipper and consignee will stay unknown to each other. Their previous resources didn’t give them much reassurance around shipments being picked up, let alone confidence the paperwork would be handled correctly. 

Amanda wears a lot of different hats at Thurston. There is simply not enough time in the day for her to get everything done if she’s constantly checking on the state of their freight. Plus, she knew that if she didn’t receive communication from the 3PLs and carriers she tendered freight to, her customers weren’t receiving any updates either. They couldn’t allow their freight shipping to leave a sour taste in their client’s mouths. 

Solution Design

Ingrid’s goal: Give Amanda the confidence to know her freight is handled. Ingrid and the team laid out a communication plan that prioritized immediate response when Amanda submits a load for pickup, and they reach out with updates so she can know things are on track. Ingrid wanted to ensure Amanda could work on the other things that keep Thurston running, and doesn’t have to worry about follow up with her freight. 

Today’s Processes 

Amanda shared, “It’s been a big weight off my shoulders. Agforce just makes freight easier.” She went on to tell us the amount of time she has to spend dealing with freight has been cut down due to the good service and communication from Ingrid. During their heavy truckload season, they used to wait up to two and a half weeks between loads while their 3PL sourced equipment. Ingrid put processes in place and found carriers that appreciated the regularity of Thurston’s freight with multiple loads in the same lane to secure the best service. Thurston made it through their busy shipping season in record time! 

Amanda knows she’s not alone in her appreciation of Ingrid. Their customers even remark on how great Ingrid is to work with and appreciate the quality drivers she sends to their facilities. 

If your freight shipping could use someone like Ingrid, let’s talk. Wouldn’t you like some time back to focus on the other stuff? Together, we can move your business forward. Give us a call at 877.367.2324 or email us at inquiry@agforcets.com.

Sip, Sip, Hooray! Agforce and Fastbreak Collaborate on Warehouse Expansion

Agforce has doubled down on its longstanding partnership with Fastbreak Consolidators, Inc, the leader in Northern California wine consolidation, to increase warehouse space by 10,000 square feet. This extra space, plus investments in additional drivers and tracking technology, means we can pass our unique experience and understanding along to more customers who need us. 

Fastbreak Warehouse

“This is the first foray into warehouse space for Agforce,” says Andy Tuley, Vice President of Business Development. “It not only signals the growth and evolution of our business, but the lockstep relationship we have with Fastbreak. No other consolidators in the industry have honed in on their expertise like Fastbreak, and they’ve done it intentionally so that makes it easy for us to treat our customers right.”

Distributors across the United States rely on the Fastbreak and Agforce partnership for quick, efficient wine deliveries no matter the situation. “Let’s say your sales rep has a wine vendor coming next week that nobody told you about. Or someone scheduled a wine dinner for next week, and you don’t have the product. You can call us in a panic at 3 p.m. on a Friday, and we’ll make it happen,” says Chris Stranckmeyer, Manager Business Development Wine & Spirits. “We’re not even going to argue. We’re going to get off the phone as quickly as possible so we can send a driver to get the product you need and get it to you on time. We get it, and that’s why we get it done.” 

The Agforce and Fastbreak partnership eliminates partially-filled truckloads, maximizes the use of all capacity and includes access to proprietary technology that provides visibility into all aspects of an order. In short, it’s airtight. 

“Together, Fastbreak and Agforce are able to show customers exactly who is taking care of their product, its status and its estimated delivery time, from our warehouse door to the customer’s door,” says Kathy Edwards, Fastbreak Office Manager.

Fastbreak Warehouse

“We pass the baton back and forth so quickly that our customers don’t even notice it happening,” says Tuley. “All they notice is that we can meet their needs – no matter how crazy, last-minute or specific, in a way no other 3PL can.”

Both companies are committed to customer service, customer retention, growth and laser-focus on what we do best. As the wine consolidation industry grows and shifts, Fastbreak remains the leader, even amid other companies’ mergers and acquisitions. And it appreciates Agforce’s contribution to its growth, viewing us as an extension of its company that it can trust to treat customers in the same way it would. 

“Fastbreak has been committed to its core values for more than 30 years. While others change, try to diversify, or get bought out, we continue to stay true to ourselves and what we do. We’ve found a true partner in Agforce – they support and complement our firm foundation,” says Edwards.

We’re so confident in our continued growth that increasing our warehouse capacity by 25% was a no-brainer.

“In 2018, Fastbreak and Agforce consolidated more than 3.5 million cases of wine, a number that will only increase this year and into the future,” says Brett Eckinger, Director of Sales at Agforce. “We are thrilled at the additional volume our new warehouse space will allow us, and the additional value we will be able to offer our customers based on this investment. We are proud to celebrate our continued growth as a Fastbreak partner.” 

A toast to Fastbreak, Agforce and our customers!

Want in on the amazing agility Agforce and Fastbreak provide? Give us a call at 877.367.2324 or email us at inquiry@agforcets.com.

We’re One of KC’s Top 10 Small Businesses

Every year, the Greater Kansas City Chamber of Commerce sponsors the Small Business Celebration, a series of events that support and celebrate the Kansas City small business community. The Celebration then results in a highly competitive selection of Top 10 Small Businesses.

In 2019, Agforce Transport Services was one of the Top 10!

Agforce Top 10

“I am so proud that Agforce was honored with the Kansas City Chamber of Commerce 10 Top Small Businesses of 2019 inclusion,” said Marie Burger, Agforce Business Development associate. “This recognition helps to validate our young company as we continue to grow both in the Kansas City area and the country.”

The Chamber’s Top 10 Small Businesses were narrowed down from a pool of more than 2,00 applicants, and included Charlie Hustle Clothing Co., IBC Inc., KC Bier Co., Lever1, Odimo, RFP360, Ripple Glass, TREKK Design Group and VeriShip, in addition to Agforce.

“We were honored to be included with such a successful and dynamic group of companies,” said Michael Preisinger, Managing Director.

“Being included with such fantastic company in the Top 10 was extremely exciting and rewarding for everyone at Agforce,” said Andy Tuley, Vice President, Business Development. “It has inspired us even more in our direction of Agforce and committed us to double down in our involvement in the Kansas City community.”

Since we were founded in 2015, we’ve differentiated ourselves from the rest of the transportation and logistics market by offering a customer experience that’s above and beyond what they have come to expect. And since 2015, we’ve known that our people are the reason we’re able to do that.

“It is a true blessing to work with a team that does an outstanding job. To have our team recognized for being exceptional is encouraging and appreciated,” said Karla O’Malley, Carrier Compliance Manager. “This recognition lets the rest of Kansas City know we are here, ready to serve with logistic challenges, help with compliance issues, or become a job seeker’s new home.”

No, we didn’t win the elusive “Mr. K Award” (named after Ewing M. Kauffman and awarded to the top small business), but that doesn’t put a damper on the pride we feel at this nomination.

“When Agforce started less than four years ago, this recognition is not something we would have even considered to be honored with, especially in this short of a time,” said Preisinger. “We believe this is a testament to all of the employees’ hard work and perseverance.”

We send our most heartfelt congratulations to the Mr. K Award winner, TREKK Design Group, and the rest of the Top 10. We know how we excited we are for the growth Agforce has planned, and we can’t wait to see the rest of you grow, too. Together, we’re shaping Kansas City into a diverse, dynamic, forward-focused community.

Cheers to the future!

Want to be part of an enthusiastic, talented team? Check out careers at Agforce Transport Services.

Case Study: Major Brands

The Client

Major Brands is a leading Missouri distributor of premium spirits, wine, beer, and non-alcoholic beverages, and the largest distributor that remains Missouri-owned and operated.

With offices in St. Louis, Kansas City, Springfield, Columbia and Cape Girardeau, Major Brands employs more than 600 people and serves more than 9,000 retail customers throughout the state.

Opportunity for Improvement

We were moving Major Brands inbound freight through a system of multi-pickup truckloads. Their shipments consisted of a variation of wine, spirits and beer shipping from ports, distilleries and manufacturers across the U.S. But, it wasn’t perfect.   

The multi-pick solution started to create a hassle with missed pickups and late deliveries on Major Brands’ purchase orders. “We had planned ship dates and our sales people worked off of delivery targets. With the fluid market for spirits, slipups started to impact our pricing, bottom line and overall customer experience,” shared Erin Evans, Inventory and Transportation Manager.

They needed to consider different options for their freight in order to operate with more efficiency and dependable timelines.

Solution Design

Our team members Michelle and Chris were on it. The short-term goal was a solution we could implement to solve the inconsistency of Major Brands freight shipping. Long term, we wanted to create a relationship that would provide value to Major Brands.

To do so, Chris, Michelle and the rest of our team worked together to design a tailored plan. We developed a plan with a mixture of LTL and multi-pick loads that focused primarily on the per case cost to the customer. Not only did this provide a lower transportation cost to the customer, it also allowed us to work within the confines and time restraints of Major Brands wide array of vendors. The result is a cost effective, time sensitive and economical approach to moving orders of all sizes.

Today’s Processes

Fast forward to the present and Major Brands doesn’t give their freight a second thought. They put their deliverables in our hands. That’s the part they like best. They just know things are going to happen as planned — the way a true partnership should work.

The new processes have allowed Major Brands to evolve and we have been in lockstep with them the entire way. They now work with less quantity and more brands. It’s all possible because we listened and leaned in. Technology is great, but we gave them so much more: personal attention and the freedom to concentrate on their business.

Today, they generate a purchase order, indicate Agforce for routing and copy us on the email. From there, it is just handled. The vendor reaches out when the freight is ready for pickup and Major Brands doesn’t have to think about it again.

“It is truly amazing. Agforce has removed the burden of our freight shipping unknowns. We can confidently make purchasing projections, a key in the retention of our business, and know things will deliver the way they are supposed to,” stated Erin. “And if there is a hiccup, Michelle and Chris are on it. They are always looking out for our best interests. The partnership is invaluable to us.”

If your freight shipping could use a personal touch, let’s talk. As an extension of your business, your objectives are ours too. Together, we can customize the right plan for you. Give us a call at 877.367.2324 or email us at inquiry@agforcets.com.